Help Desk and PPM
Seamlessly manage and report on all your Maintenance activity.
This part of the application provides a simple, efficient and reliable Help Desk solution for both reactive and Planned Maintenance. CAFM Explorer also provides clever on screen alerts, filters and search functionality.
Key features include:
Fully scalable for multiple
or single company, location or buildings.- Work assignment to both internal maintenance staff or
external contractors.
- Easy tracking of maintenance activity, status updates
and the provision of on screen alerts.
- Automated email notifications of work requests.
- Automatic status updates to clients and end users.
- Easy search and visibility of calls.
- Automatic associated hazard warnings, such as asbestos
alerts.
- Cost Allocation.
- Clear and proactive management of Service Level Agreements.
- Automated prioritisation of work and job escalation when appropriate.
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Planned Preventative Maintenance
CAFM Explorer assists with the management of the full lifecycle of all facilities Planned Maintenance and enables the facilities team to mitigate the risk of Planned Maintenance.
Key features include:
- Management of legal servicing
and maintenance requirements.
- Visual work planner display.
- Provision of data for future resource planning and allocation.
- Planned tasks are automatically generated as Work Orders at the required time.
- Provision of required documentation i.e. risk assessment
or standard operating procedures against scheduled work.
- When permits to work are required, notifications can be sent directly to contractors.
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